PATRONS WITH SPECIAL NEEDS

If you have any questions or comments about special needs please contact the Director of Patrons with Special Needs, Ken Shook.

Welcome
The Fox Theatre is a fully restored 1929 "Movie Palace" and today is a multi-purpose facility housing Broadway shows, ballet, symphonies, concerts, movies, and private and corporate events.

The Fox Theatre is dedicated to providing persons with special needs a comfortable and enjoyable theatre experience. In fact, we have established several programs which are described herein to help patrons with special needs enjoy all the events presented in the Fox Theatre.

Liaison to the Disabled Community
In addition to training all staff members concerning the needs of special needs patrons and amenities of the Fox relating thereto, the Fox has designated one full-time staff member to act as special liaison to the disabled community. This liaison is available to provide information and answer questions for disabled patrons and their families on such topics as the location and price of wheelchair-accessible and special audience seats and the existence of other programs. The liaison likewise is available to assist those patrons who experience difficulty in purchasing tickets reserved for patrons with special needs, for whatever reason.

The current designated liaison is Ken Shook, Director of Patrons with Special Needs. He may be reached Monday through Friday during regular business hours at (404) 881-2118.

Ambassador Program
The Fox also has in place an Ambassador Program that is intended to provide assistance to our patrons with special needs, their families, and friends at performances.

Ambassadors are located in the Main Lobby during performances. These ambassadors can assist you with any information required. If you have any questions about any of these services, please call the Patron Services Director at (404) 881-2118.

Wheelchair Seating
Tickets available upon request and are subject to availability. The Fox Theatre has a variety of 32 accessible seats available for wheelchair patrons and their companions. These seat locations are listed below. Patrons should identify the need for wheelchair seating when speaking with Ticketmaster or the Box Office.

Orchestra Center Row OO - Seats 101 -114
Row V* seats 101 and 114

Pit Left: Row BBB - seats 37, 38, 39, and 40
(Available only when the pit is used in use)

Pit Right: Row BBB - Seats 16, 15, 14 and 13
(Available only when the pit is in use)

Orchestra Left: Row A - seats 11 and 13 (Available only when pit is not in use)
Row A - seat 1 and 3
Rows S, T, Y, and Z - Seats 21, 23, 25, and 27 (Seat 27 is designated for the wheelchair patron)

Orchestra Right: Row A - seats 12 and 14 (Available only when the pit is not in use)
Row A - seat 2
Rows S, T, Y, and Z - Seats 22, 24, 26, and 28
(Seat 28 is designated for the wheelchair patron)

* = Restrictions apply.

At certain performances, wheelchairs with a height of 49 or more inches may not be seated in this row. Likewise, at certain performances, if wheelchair users purchase adjacent seats for use, the combined wheelchair width may not exceed three feet and ten inches. Patrons ordering seats in this row may be asked to certify that their wheelchair does not exceed these requirements.

Transferable Seats
The following seats are aisle seats available in the orchestra area that have removable sides for easy transfer: AA51, AA52, AA1, AA2, S101, S114, FF 1-3 & 2 & 4. Patrons should request transferable seats when ordering through the box office or Ticketmaster so that they may be accommodated. Please contact the Guest Relations Table or your usher upon arrival for additional assistance.

Parking
Parking is available in locations within a four-block radius of the Fox. The closest lot locations are Ponce/Peachtree, Georgian Terrace and Peachtree/3rd. The parking attendants to these lots will direct vehicles displaying a current handicapped license plate or permit to the reserved parking area. This parking is subject to availability. Accessible street corner curbs are located at all corners leading to the main entrance of the Fox Theatre.

Public Transportation
MARTA Train: Exit at the North Avenue Station. The Fox Theatre is conveniently located one block east of the North Avenue MARTA Rapid Rail Station. MARTA Bus drops off on the corner of Ponce/Peachtree. All street corners leading from these two locations have accessible curbs to reach the Fox Theatre entrance.

Box Office/Ticket Purchasing
The entrance to the Fox Theatre and the Box Office is accessible from Peachtree Street through our arcade. An accessible Box Office is available at the main ticket counter. Tickets may be purchased in person at the box office, by calling the Director of Patrons with Special Needs, or at any Ticketmaster outlet. Patrons with special needs may purchase tickets with cash or with credit card to the same extent that tickets of the same type and location are available on a cash or credit card basis to other patrons.

The Box Office is open for advance ticket sales Monday-Friday at 10 a.m. to 6 p.m., Saturday at 10 a.m. to 3 p.m., and is closed on Sunday. If there are performances scheduled on Sunday, the Box Office opens at 12 noon to 6 p.m. for advance ticket sales. Tickets for that night's performance are sold until 30 minutes after curtain. When ordering tickets by phone, please call our Patron Services Director at (404) 881-2118 or Ticketmaster at (404) 817-8700 and specify wheelchair, sight, or hearing requirements.

Ticket Pricing
Wheelchair patrons are entitled to purchase one companion seat at the same price as the wheelchair location. Any additional seats, which a wheelchair patron wishes to purchase, must be purchased at the same price attributable to seats in the immediate vicinity.

Tickets for seating at locations in Row V seats 101 and 114, AA51, AA52, AA1, AA2, S101, S114, OO1, OO2, and in the pit are sold at the full price attributable to seats in the immediate vicinity. The purchaser of these seats may also purchase up to three additional seats at full price so four people may sit together.

Tickets for seats in the orchestra center are sold on the following basis: When tickets for all the seats on the orchestra level are the same price, each of the wheelchair locations and companion seats in this area will be priced at the next lowest ticket price for the performance. When tickets for the seats on the orchestra level are priced at two different price levels, the wheelchair locations and companion seats in this area will be priced at the lower of the two price levels. The wheelchair locations in this area will be reserved exclusively for wheelchair patrons and their companions until all other seats at the same price are sold for the performance.

Tickets for seating at orchestra right or left in the designated areas of rows S, U, W, and Y are sold at the lowest price for the event in question. For example, if the show is a Broadway show and the regular ticket prices are $15.00, $20.00, and $25.00, the accessible tickets are to be sold for $15.00. The individual who purchases seats in these locations may also purchase one additional seat at the reduced price and up to two more adjacent seats at full price.

The price of all other seating varies according to the performance. Please call the liaison to the disabled community listed above or the Box Office for pricing information relating to a specific performance.

Sight and Hearing Impaired Seating
The Fox Theatre has designated four seats near the front of the theatre designated for the visually impaired and hearing-impaired patrons who are lip readers. Tickets are available upon request and are subject to availability.(View the Special Needs seats in our Interactive Seating Chart, click on "Orchestra," and then check the box labeled "Special Needs".)

Rows K and J - Seats 52 and 54

Tickets in these areas are sold at the full price attributable to seats in the immediate vicinity.

Assisted Listening Devices (Phonic Ear)

The Fox offers an audio clarification device for patrons with hearing disabilities. This service is free of charge and is available at performances by reservations. Hearing devices are on first-come, first-served basis. The Fox requires a form of identification (driver's license/credit card) to be held until the phonic ear is returned.

If you have any questions about any of these services, please call the Director of Patrons with Special Needs at (404) 881-2118 or e-mail Ken Shook

Signed Performances
Sign-interpreted performances are available on Saturday Matinees for shows that run one full week (excluding Ballet performances). For other spoken word engagements, please call the Patron Services Director to inquire about signed performances. Please specify that you want to purchase interpretation seats when ordering your tickets through the Fox Box Office or Ticketmaster. Tickets are available upon request and are subject to availability.

• Memphis - Sat. February 4, 2012 - 2:00pm
• Billy Elliot - Sat. March 17, 2012 - 2:00pm
• Les Miserables - Sat. April 28, 2012 - 2:00pm
  

House Left: Rows G and H- seats 1, 3,5, &7
The Fox Patron Services Director must be called two weeks in advance to guarantee this service.

If you have any questions about any of these services, please call the Director of Patrons with Special Needs at (404) 881-2118 or e-mail Ken Shook

Open Captioning for a Fully-Accessible Theatre:
Open captioning makes live theatre performances accessible for the estimated 30 million audience members in the United States who are hard of hearing and deaf. By using a non-intrusive caption board at the front of the House which scrolls the entire text of the production, open captioning provides enjoyment for audience members who are not self-identified as hard of hearing or who merely wish to catch a missed word or phrase. The "passive assistance" nature of open captioning allows patrons to enjoy captioning discretely, as part of the general audience at large - without requiring special equipment or knowledge of American Sign Language.

About the Fox Theatre’s Open Captioning:
The Fox Theatre is pleased to partner with the Theatre Development Fund's TAP Plus Program to offer the following Open Caption Performances at the upcoming Broadway Across America Season:

• Memphis - Sat. February 4, 2012 - 8:00pm
• Billy Elliott - Sat. March 17, 2012 - 8:00pm
• Les Miserables - Sat. April 28, 2012 - 8:00pm
• Jersey Boys Sat. May 26, 2012 - 8:00pm
  

To reserve Open Captioning seats at the Fox Theatre, guests may either visit the Fox Theatre Box Office, or contact the Director of Patrons with Special Needs at (404) 881-2118 or e-mail Ken Shook

Wheelchair Loans
This service is available for patrons who require a wheelchair to go to and from their seats by contacting the Director of Patrons with Special Needs or the House Manager.

Restrooms
The Spanish Room restrooms are accessible to wheelchair patrons and have an accessible stall and sink. There also are restrooms located in the administrative offices and on the ballroom level. These restrooms are a private room with the sink in the same room. All of the restrooms are equipped with automatic doors. The locations of these restrooms are noted on the enclosed map, which shows the location of each accessible restroom or any of the house staff can direct any patron to these facilities.

Elevator
The Elevator is located in the main lobby to the right, once you pass through the front doors. It will take you to the First Dress and Second Dress levels. Once you reach those levels you will need to either climb or descend a section of stairs.

There are no accessible seats located in the upstairs. All accessible seating is on the Orchestra level only.

Telephones
A TTY phone is available in the administrative offices that can be accessed by contacting the House Manager.

Water Fountains
There are two water fountains available, one in the Main Auditorium in the back right of the house and one in the Spanish Room. Cups are available at each location.

Private Event Facilities
The Fox Theatre has two ballrooms available for rental for private events, the Egyptian Ballroom and the Grand Salon. These rooms are accessible through the left side of the main arcade. Adjacent to the ballrooms is a unisex wheelchair accessible restroom with an electronic door opener.

Concessions
The Fox Theatre provides a variety of accessible concession areas shown in the map below and include the following areas:

click an image to enlarge

The Wine Bar is located in the center of the main lobby. This bar serves a variety of both red and white wines, bottled sodas, and water. Single malt scotches and hand selected cordials are also offered at this station.

Mezzanine North Bar can be accessed by the passenger elevator on the main level. The staffed elevator is located in the alcove between the Theatre and the Spanish Room. This bar is a full service bar and includes the following menu selections: cocktails, imported and domestic draft beer, wine, soft drinks, bottled water, popcorn, chips, pretzels, nuts (almonds, cashews, and pecans), candy, and hot dogs.

Products available at these bars are subject to change.

To obtain ticketing information for Patrons with Special Needs please call Ken Shook at (404) 881-2118 or fill in the form below.