Thank you for purchasing an ITZY VIP Package. Package details and tour production subject to change without notice. Tickets will be distributed based on your elected delivery method. Your merchandise items that are included in the package will be available for pickup at the venue the day of the show at the designated VIP check in location (or other designated location at the venue). Pick up on the date of the event only. CHECK-IN LOCATION & TIME INFORMATION WILL BE EMAILED OUT BY touralert@vipnation.com 3-5 DAYS PRIOR TO THE DAY OF THE SHOW. If you have not received this 3 days before the show please contact us immediately (info@vipnation.com). All packages are NON-REFUNDABLE & NON-TRANSFERABLE. All sales are final. You must bring a valid PHOTO ID matching the PURCHASER NAME on this order. Those who cannot present a photo ID matching the PURCHASER name on the order will be turned away. You may be required to sign a waiver & release of liability. If you have any questions regarding the ticket portion of your purchase or have not received your confirmation email, please email boxoffice@foxtheatre.org OR call 855-285-8499. ITZY VIP Packages CANNOT BE RESOLD OR TRANSFERRED. All package elements will be rendered invalid if resold or transferred. Please check with the venue directly for any age restrictions. If you have ACCESSIBLE needs: please call or email our customer service representatives as soon as you have placed your order, and we will do our best to accommodate your needs based on availability. If you have any questions about VIP packages please email info@vipnation.com or call 888-458-8297.

In-Person Ticket Office Window Support

• Friday 10 AM - 5 PM 
• Saturday 10 AM - 3 PM

Ticket Office will open three (3) hours before doors on show days. 

Ticket Office Call Center

• Monday through Friday - 10 AM - 6 PM
• Saturday - 10 AM - 3 PM

To contact a call center representative please email boxoffice@foxtheatre.org or dial 855-285-8499.

MOBILE TICKETING USER GUIDE

This is a 100% CASHLESS event to help mitigate hand-to-hand contact. Please be prepared to pay by card ONLY. All major credit cards will be accepted with tap-to-touch payment. Guests with cash will have the opportunity to exchange cash for a pre-paid card for use at all concessions points of sale.

The following items are prohibited on Fox Theatre property

• Weapons of any kind, including but not limited to:
• Firearms (with or without permit)
• Pocketknives, multi-tools, or knives of any size
• Pepper Spray or Mace
• Flares or Fireworks
• Oversized bags (Bag larger than 8.5” x 11”, including all backpacks, briefcases, luggage, or duffle bags)
• Illegal Substances
• Outside Food and Beverage
• Laser Pointers/ flashlights greater than 3"
• Professional or flash photography, tripods, monopods, selfie-sticks
• Audio or Video recording devices
• Signs larger than 11” x 17” or any sign attached to a stick or pole
• Skateboards, hoverboards, rollerblades, scooters, or bicycles
• Balloons, permanent markers, spray paint, silly string
• Noisemaking devices (e.g. air horns, drums, whistles)
• Large or pointed umbrellas

**The Fox Theatre reserves the right to prohibit any item, including items not listed above, from entering the premises based on any show request or requirement.**