All package elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of 237 Global. VIP instructions will be sent via email no later than three days (3) prior to the concert. If you do not receive this email three days (3) prior please email info@237global.com.

All packages and contents are non-transferable; no refunds or exchanges; all sales are final. All VIP package items and experiences are subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for individual contact requirements where applicable.

237 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your VIP package elements, or have not received your package information within three days (3) of the concert date, please email info@237global.com. 

In-Person Ticket Office Window Support

• Friday 10 AM - 5 PM 
• Saturday 10 AM - 3 PM

Ticket Office will open three (3) hours before doors on show days. 

Ticket Office Call Center

• Monday through Friday - 10 AM - 6 PM
• Saturday - 10 AM - 3 PM

To contact a call center representative please email boxoffice@foxtheatre.org or dial 855-285-8499.

MOBILE TICKETING USER GUIDE

This is a 100% CASHLESS event to help mitigate hand-to-hand contact. Please be prepared to pay by card ONLY. All major credit cards will be accepted with tap-to-touch payment. Guests with cash will have the opportunity to exchange cash for a pre-paid card for use at all concessions points of sale.

The following items are prohibited on Fox Theatre property

• Weapons of any kind, including but not limited to:
• Firearms (with or without permit)
• Pocketknives, multi-tools, or knives of any size
• Pepper Spray or Mace
• Flares or Fireworks
• Oversized bags (Bag larger than 8.5” x 11”, including all backpacks, briefcases, luggage, or duffle bags)
• Illegal Substances
• Outside Food and Beverage
• Laser Pointers/ flashlights greater than 3"
• Professional or flash photography, tripods, monopods, selfie-sticks
• Audio or Video recording devices
• Signs larger than 11” x 17” or any sign attached to a stick or pole
• Skateboards, hoverboards, rollerblades, scooters, or bicycles
• Balloons, permanent markers, spray paint, silly string
• Noisemaking devices (e.g. air horns, drums, whistles)
• Large or pointed umbrellas

**The Fox Theatre reserves the right to prohibit any item, including items not listed above, from entering the premises based on any show request or requirement.**