As of March 14, 2022 the Fox Theatre, in alignment with new CDC guidelines, no longer requires guests or staff to wear face masks. The Fox remains committed to exercising the most stringent cleaning and sanitization protocols, as defined by the Global Biorisk Advisory Council. Please read below for additional Health and Safety information ahead of your visit to the Fox Theatre.
Please be advised that certain events may have their own COVID-19 requirements. All ticket holders will be communicated to 24-48 hours prior to each performance with arrival protocols specific to their event.
*Government mandates, venue protocols, and event requirements are subject to change.
Health and Safety Protocols and Facility Upgrades*
Global Biorisk Advisory Council Accreditation
The Fox Theatre is one of the few Performing Arts venues in the state of Georgia to achieve the Global Biorisk Advisory Council's STAR accreditation for implementing the most stringent protocols for cleaning, disinfection, and infectious disease prevention. Clients and guests can expect enhanced cleaning by GBAC trained Fox housekeeping staff and additional hand sanitizer stations throughout the theatre.
Ultraviolet Germicidal Irradiation System and Increased Air Filtration
The Fox Theatre has installed a building-wide Ultraviolet Germicidal Irradiation system. This effective technology inactivates up to 99% of viruses on every air cycle in our HVAC system. The Fox has taken steps to increase air filtration and outside air ventilation rate by upgrading all the filters.
The Fox Theatre, in alignment with the CDC's updated guidelines, is no longer requiring all guests to wear masks to attend an event. Please be advised that certain events may have their own COVID-19 requirements. All ticket holders will be communicated to 24-48 hours prior to each performance with arrival protocols specific to their event.
Increased Hand Sanitzer Stations
Multiple hand sanitizer stations are in accessible locations throughout the building.
Mobile Ticketing and Self-Scanning Entry
The Fox has replaced hard tickets and print-at-home ticket options with mobile ticket delivery for a contactless, ticketing experience. Guests will load tickets to their mobile wallet and self-scan to enter using our new contactless pedestals.
Cashless Venue and Contactless Payment
The Fox Theatre is now a 100% CASHLESS venue to help mitigate hand-to-hand contact. Please be prepared to pay by card ONLY. All major credit cards will be accepted with tap-to-touch payment. Guests with cash will have the opportunity to exchange cash for a pre-paid card for use at all concessions points of sale.
Guest-facing credit card terminals & contactless payment options are available at all points of sale. Mobile-pickup at select bars is available now through the Fox Theatre App.
*ALL protocols and safety measures are subject to change in response to the developing state and public health standards and best practices. Please be aware that certain events may have their own COVID-19 requirements, which will be communicated to ticket holders 24-48 hours prior to the show date.
Affected Show Dates
Thank you for your patience during this unprecedented time while we work to reschedule affected shows and communicate with ticket buyers on all available options. This page will be updated, regularly as we have new announcements.
FOR SHOWS THAT HAVE BEEN RESCHEDULED:
FOR SHOWS THAT HAVE BEEN RESCHEDULED: We encourage you to hold on to your tickets, they will be valid for the rescheduled dates! All ticket buyers will receive an email notification with instructions on how to manage current tickets or begin the refund process. For those wishing to keep their tickets, there is no action for you to take! Your current seats will be automatically moved to the new engagement date. Please log in to your Account Manager to view your corresponding performance date and time. For help logging into your Account or setting up an Account, please email firstname.lastname@example.org or call us at 855-285-8499.
FOR SHOWS THAT HAVE BEEN CANCELED:
FOR SHOWS THAT HAVE BEEN CANCELED: You will receive an email notification from us with information on your automatic refund timeline.
FOR SHOWS THAT HAVE BEEN POSTPONED:
FOR SHOWS THAT HAVE BEEN POSTPONED: Plans to reschedule postponed shows are currently underway. Any further show changes will be dependent on developing guidelines from the Center for Disease Control, State of Georgia, and the City of Atlanta. Please check our site often and follow us on social for the most up-to-date information.
TICKET OFFICE HOURS OF OPERATION
The Fox Theatre Ticket Office hours are Fridays 10 am - 5 pm and Saturdays 10 am - 3 pm. It will be open approximately 3 hours before doors, on show days.
The Fox Theatre Call Center can be reached by calling 855-285-8499 from 10 am - 6 pm.